Master ReviewsFrom first review to loyal regular
How customers interact with the platform, earn points, and redeem rewards — and how every business builds a private consumer database along the way.
The customer journey
Invite
The business sends a review request by Email, SMS or WhatsApp — or the customer scans the QR card at the counter.
Review
The customer rates & writes feedback on the Review Gateway. Every genuine review is published first-party on the Master Reviews profile — no review-gating, ever.
Earn
The customer earns Master Rewards points for the review — and for purchases, referrals, birthdays, recommendations and more.
Redeem
At the points threshold a reward coupon mints into the customer's wallet. They present it in-store; staff scan the QR to redeem.
How customers earn Master Rewards points
How customers redeem
Reward coupons
Auto-minted at the points threshold → saved to wallet → scanned to redeem in-store.
Gift cards
Buy, gift or load value. Partial redemption tracked by QR scan with a live balance.
Loyalty passes
Points balance lives in Apple Wallet & Google Wallet — scanned at the counter.
Discovery deals
Customers save coupons from the Discover map, then redeem in-store by QR.
Your private consumer database
- Every reviewer becomes a contact — name, email, phone & birthday.
- Consumer profiles hold location, loyalty tier & live points balance.
- Auto-synced to CRM for follow-ups, review requests & birthday nudges.
- Tags & segments power targeted email / SMS / WhatsApp campaigns.
Scanning features
- Scan to redeem coupons — staff scanner validates & logs every redemption.
- Scan gift cards — partial redemption, balance & redemption history tracked.
- Scan loyalty passes — Apple Wallet & Google Wallet points balance.
- QR at the counter → Review Gateway — no app needed to leave a review.
How can we help your business?
Master Reviews — Reviews · Loyalty · CRM · Payments