Last Updated: October 6, 2026
By accessing or using Master Reviews ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part, you may not access the Service. There are two user types: businesses ("Businesses") and consumers ("Consumers"); specific terms for each are set out in these sections. Trust Points is the consumer app powered by the Master Reviews platform; by using Trust Points you are using the Master Reviews Service and these Terms apply.
Master Reviews is a reputation and loyalty platform that lets Businesses manage reviews and lets Consumers discover offers, earn rewards and redeem benefits. The Service includes:
You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.
You must be at least 18 years old and legally able to enter into contracts. By creating an account, you represent that you meet these requirements.
You agree to immediately notify us of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to maintain account security.
New accounts start on our Free plan. You can upgrade to a paid plan anytime from the Pricing page.
Fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as explicitly stated.
Payments are processed through Stripe or, in regions where Stripe is unavailable, through Mercado Pago. By providing payment information, you authorize us to charge your payment method for all fees incurred. Payment processing is subject to the respective provider's terms.
Additional charges may apply for usage beyond your plan limits, including extra SMS and WhatsApp messages, and additional review requests.
We offer one-time paid products and add-ons, including: business page upgrade (premium hosting), marketing kit, coupon promotion, Google Business Profile setup, and credit-points packages. These are billed at purchase and do not auto-renew.
Your subscription automatically renews at the end of each period unless you cancel before the renewal date. You can cancel anytime through your account settings.
We reserve the right to modify fees with 30 days' advance notice. Continued use after a price change constitutes acceptance of the new fee.
Loyalty Card is our loyalty program. Consumers earn points for actions such as reviews, purchases, referrals and visits, and can redeem them for rewards offered by Businesses.
Businesses may issue digital gift cards and users may purchase or redeem them. By purchasing or using a gift card you agree:
The Service may generate digital passes for Apple Wallet and Google Wallet (coupons, gift cards and loyalty passports). Generating and using these passes is subject to the terms of service of Apple and Google respectively. We do not control third-party wallet features and are not liable for their availability, compatibility or policy changes.
The Service includes public surfaces: business profiles, unclaimed business profiles, public reviews, landing pages and an offer discovery feed. By posting public content you agree:
Master Reviews has zero tolerance for objectionable content and abusive users. Content that includes spam, harassment, hate speech, sexually explicit material, violence, illegal content, or any material that violates these Terms will be removed immediately and the offending user's account may be suspended or permanently terminated.
You agree not to:
The Service and its original content, features and functionality are owned by Master Reviews and protected by copyright, trademark and other intellectual property laws.
You retain all rights to the content you submit. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify and display it solely to provide and improve the Service.
Any feedback or suggestions you provide about the Service may be used by us without obligation to you.
Your use of the Service is also governed by our Privacy Policy. We are committed to protecting your privacy and complying with applicable data protection laws, including GDPR, CCPA, the Australian Privacy Act 1988 and Argentina's Law 25.326. You are responsible for obtaining necessary consents from your customers before collecting their data. We record your consent decisions in a tamper-evident ledger and let you manage them per purpose and channel from your Privacy & Consent preferences center.
We strive to provide high uptime but do not guarantee uninterrupted access. We may temporarily suspend access for maintenance or technical issues.
We reserve the right to modify, suspend or discontinue any aspect of the Service at any time, with or without notice.
The Service integrates with third-party services, which may include Stripe and Mercado Pago (payments), Twilio (SMS) and Meta (WhatsApp via the Meta Cloud API), Google (Maps, Business Profile, Calendar, Contacts), Apple Wallet, Google Wallet and Resend (email). Your use of these services is subject to their respective terms. We are not responsible for third-party services or their content.
To the maximum extent permitted by law, Master Reviews shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, use or goodwill. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
You agree to indemnify and hold harmless Master Reviews and its officers, employees and agents from claims arising from your use of the Service, your violation of these Terms, your violation of any third-party rights, or your content submitted to the Service.
You may terminate your account at any time through your settings or by contacting support.
We may terminate or suspend your account immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your data may be deleted after 30 days.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Master Reviews is incorporated, without regard to its conflict of law provisions.
Disputes shall be resolved through binding arbitration, except where prohibited by law. You waive any right to a jury trial.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.
If any provision is held to be unenforceable, the remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Master Reviews.
Our failure to enforce any right or provision will not be considered a waiver of those rights.
If you have questions about these Terms, contact us through our support system or at info@master-reviews.com.